Privacy Policy

Welcome to Simba CI’s Official Website (www.simbaci.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase merchandise, subscribe to our newsletter, or engage with our content.

By using this website, you consent to the terms outlined in this policy. If you do not agree, please discontinue use of the website immediately.

2. What Information We Collect

We collect different types of personal information depending on how you interact with the website:

2.1 Information You Provide Voluntarily

When making a purchase: Name, email address, billing/shipping address, phone number, and payment details.
When signing up for our newsletter: Name and email address.
When contacting us: Any details you voluntarily provide (e.g., name, email, and message).

2.2 Information Collected Automatically

When you visit the website, we automatically collect technical data such as:

Device information (e.g., browser type, IP address, operating system).
Website usage (e.g., pages visited, time spent on site, referring websites).
Cookies & tracking technologies (see Section 6 for more details).

2.3 Third-Party Data

We may receive information from third-party platforms, such as:

Social media platforms when you engage with Simba CI’s content.
Payment processors (e.g., PayFast, PayPal) to verify and process transactions.

3. How We Use Your Information

We use the collected data to:

Process and fulfill orders for merchandise.
Provide customer support and respond to inquiries.
Send music updates, exclusive content, and promotional emails (only if subscribed).
Improve website functionality and user experience.
Detect and prevent fraud or security threats.
Comply with legal and regulatory requirements.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. How We Store & Protect Your Data

Your data is stored securely using industry-standard encryption and security measures. We take appropriate steps to prevent unauthorised access, alteration, disclosure, or destruction of your personal data.

Data Retention:

Order and payment information is stored only as long as required for financial and legal purposes.
Email subscription data is stored until you unsubscribe.
Website analytics data is anonymised and stored for analytical use only.

5. Who We Share Your Data With

We only share data when necessary for:

Order Fulfillment: Shipping companies receive your name and address to deliver merchandise.
Payment Processing: Secure payment gateways handle transactions (we do not store your payment details).
Website Analytics: Google Analytics and similar tools help improve website performance (data is anonymised).
Legal Compliance: Data may be disclosed if required by law or to prevent fraud.

All third-party services used on this website comply with privacy and data protection laws.

6. Cookies & Tracking Technologies

This website uses cookies and similar tracking technologies to enhance your experience.

6.1 What Are Cookies?

Cookies are small files stored on your device that help us:

Remember your preferences and login details.
Improve website performance and speed.
Analyse visitor behavior to optimise content.

6.2 Managing Cookies

You can disable cookies in your browser settings. However, some website features may not function properly if cookies are disabled.

For detailed information, see our Cookie Policy here: https://www.simbaci.com/cookie-policy/

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your data:

Access & Correction: Request a copy of your personal data and correct inaccuracies.
Data Deletion: Request deletion of your personal information (subject to legal retention requirements).
Marketing Preferences: Opt-out of marketing emails at any time via the unsubscribe link in emails.
Cookie Preferences: Adjust cookie settings through your browser.

To exercise these rights, contact us at info@simbaci.com.

8. Children’s Privacy

This website is not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If a child has provided personal data, parents or guardians should contact us for removal.

9. Data Transfers & International Users

If you are accessing the website outside South Africa, your data may be transferred to servers in South Africa or other locations where we operate. By using the website, you consent to such data transfers.

We ensure that all data transfers comply with applicable privacy laws and security protocols.

10. Changes to This Privacy Policy

Simba CI reserves the right to update this policy at any time. Any changes will be posted on this page with the latest revision date.

We encourage you to review this page periodically to stay informed.

11. Contact Us

For any questions about this Privacy Policy, or to exercise your rights, contact:

Email: info@simbaci.com

Updated [15 March 2025]